FAQ's

Frequently Asked Questions

What types of mobility solutions do you offer?

We provide mobility solutions, including stairlifts, home lifts, walk-in baths, accessible access showers, stairlift platforms, riser recliner chairs, beds for mobility, wheelchairs, electric chairs, and scooters for older people.

How do I request a quote for a stairlift or other mobility products?

You can request a quote by visiting our website, filling out the contact form, or calling our customer service at 0800 058 4333.

What is the installation process for stairlifts?

Our expert team conducts an initial survey and a hassle-free installation process. Most stairlifts can be installed within a few hours.

Are your products customisable?

Many of our products, including stairlifts and walk-in baths, offer customisable options such as seat finishes, track colours, and additional features to suit your home and personal needs.

Do your stairlifts come with a warranty?

All our stairlifts come with a standard 12-month warranty covering parts and labour. Extended warranties are also available.

How do I maintain my mobility equipment?

Regular maintenance is essential. We offer complete maintenance programs to ensure your equipment remains in top condition. Our support team is available 24/7 for any issues.

Can your products be installed in any home?

Our mobility solutions are designed to fit a variety of home layouts, including narrow staircases and multi-story homes. We offer tailored solutions to meet specific needs.

What safety features are included with your products?

Our products include multiple safety features, such as slip-resistant bases, temperature-controlled taps, emergency stop functions, and safety sensors to ensure user safety.

What if there is a power outage?

Our stairlifts and other electric mobility products are battery-operated, ensuring continued functionality during power outages.

How do I contact customer support?

For any inquiries or support, you can contact us via phone at 0800 058 4333 or email at enquiries@mobility-near-me.co.uk. Our team is ready to assist you with all your mobility needs.

Do you offer solutions for wheelchair accessibility?

We provide various solutions for wheelchair users, including platform stairlifts, accessible access showers, and wheelchair-friendly home lifts.

Are there financing options available?

We provide flexible financing options to help make our mobility solutions more affordable. Contact us for more details.

Can I see your products before making a decision?

Yes, we offer product demonstrations. Contact us to schedule a visit and see our mobility solutions in action.

What are the benefits of a home lift?

Home lifts provide smooth and secure travel between floors, are space-efficient, and can be customised to match your home décor, enhancing mobility and property value.

How do I know which product is right for me?

Our team offers personalised consultations to assess your needs and recommend the best solutions. We consider your mobility requirements, home layout, and personal preferences.

What is the process for a bath conversion?

Our bath conversion process includes a consultation to understand your needs, a customised design, and professional installation, ensuring a safe and luxurious bathing experience.

How can I book a survey?

You can book a survey by contacting us through our website, phone, or email. Our team will arrange a convenient time to visit your home and assess your needs.

What makes your scooters for older people different?

Our scooters are designed for maximum comfort, ease of use, and durability. They feature long-range batteries and ergonomic controls and are suitable for various terrains.

How can stairlifts improve home accessibility?

Stairlifts provide a safe and convenient way to navigate between floors, enhancing independence for those with mobility issues.

What are the benefits of a walk-in bath?

Walk-in baths offer easy access, safety features like non-slip surfaces, and therapeutic benefits, making bathing safer and more comfortable.

Are there any special offers or discounts available?

We often have promotions and deals on our mobility products. Contact us or check our website for current offers.

Can stairlifts be installed on curved staircases?

We often have promotions and deals on our mobility products. Contact us or check our website for current offers.

How long does a typical installation take?

Most installations can be completed within a few hours, ensuring minimal disruption to your daily routine.

What financing options are available for mobility products?

We provide flexible financing options to make our products more accessible. Contact us to discuss your options.

How do I maintain my stairlift?

Regular maintenance includes keeping the track clean and scheduling professional check-ups to ensure optimal performance.

What makes Mobility-Near-Me different from other providers?

We offer personalised solutions, professional installation, comprehensive after-sales support, and a wide range of customisable products to meet your needs.

Can I try a product before buying?

Yes, we offer demonstrations of our mobility solutions. Schedule a visit to see our products in action.

What should I consider when choosing a mobility scooter?

To find the best scooter, consider factors like battery life, weight capacity, terrain compatibility, and ease of use.

Do you offer rental options for mobility products?

Yes, we provide rental options for short-term needs. Contact us for availability and pricing.

How do home lifts differ from traditional elevators?

Home lifts are more compact, require less structural modification, and are designed specifically for residential use, offering a seamless fit into your home.